Complaints Procedure.
How to make a complaint to Kingsley Crest and what happens next.
How to complain
Email info@kingsleycrest.com with "Complaint" in the subject line, or call 020 3011 0611. Tell us your name, how to contact you, what went wrong and what you would like us to do. Include any relevant dates, payslips or references.
What happens next
- We acknowledge your complaint and tell you who is handling it.
- We investigate, which may include reviewing payroll records and speaking to the people involved.
- We give you a full written response explaining what we found and what we will do.
If you are not satisfied
Ask for your complaint to be reviewed by our Head of Payroll & Compliance, who was not involved in the original response.
Pay queries
If your complaint is about a mistake in your pay, we will put it right as quickly as possible and explain how it happened.
Other help
If your complaint is about tax, you can also contact HMRC. Free, independent advice on working through an umbrella company is available from the Low Incomes Tax Reform Group.
Questions about this policy? Email info@kingsleycrest.com.